MTA, union strike deal on future of station agents, ‘customer service ambassadors’
https://www.amny.com/transit/subway-station-workers-1.14981261
The MTA and the union representing its transit workers have come to an agreement regarding the shifting role of subway station booth workers.
The two parties agreed on a set number of station agents, as well as wage increases for any of those looking to take part in a pilot program that defines a new job title, “customer service ambassador.”...
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